Hi, from Keith Hamilton
I'm Empowering Retailers for Success
I believe every retailer has the power to thrive. My mission is to empower you with the insights and strategies needed to navigate challenges, seize opportunities, and achieve sustainable growth.
Keith H. is a visionary business leader with over 20 years of experience across multiple industries. Known for his ability to scale operations, turn around businesses, and drive growth, Keith excels in leading cross-functional teams and delivering measurable results.
His diverse expertise spans customer service, retail, e-commerce, and international markets, where he has consistently demonstrated his leadership in transforming both startup and established organizations into high-growth, profitable enterprises.
Key Achievements:
95% Online Revenue Growth:
Led a 95% increase in online revenues as an Executive Board Director, realigning B2B and B2C strategies for profitability.
£100 Million+ Sales Management:
Oversaw operations generating £100M+ in sales, boosting profitability through performance management and cost-reduction strategies.
Startup Expansion to 52 Regions:
Transformed a struggling startup into a profitable brand, expanding to 52 regions and opening its first international store in New York.
Career Highlights:
▪️ Chief Growth Officer, Consumer Links (Oct 2024 – Present)
Leading business growth strategies for a global outsourcing company, working with top brands across five countries, driving customer acquisition and service expansion from operations in South Africa.
▪️ Business Growth Strategist, Comave
Led the development of sales strategies for a sports retail platform, securing key partnerships and establishing scalable processes for long-term growth.
▪️ Chief Operating Officer, Down Your High Street
Launched a new marketplace platform, fostering relationships between local businesses and customers, and ensuring operational efficiency.
▪️ Board Advisor, EnableAll
Advised the world’s first accessible online marketplace, setting new standards in e-commerce inclusivity.
▪️ Managing Director, UK Luxury Brand (Startup)
Transformed a loss-making startup into a profitable, internationally recognized brand, expanding operations to 52 regions and opening the first international store in New York.
▪️ Executive Board Director, E-commerce and Retail
Drove a 95% increase in online revenues, enhanced profitability, and realigned business activities across B2B and B2C channels for cohesive growth.
▪️ Regional Operations Leadership Roles
Managed operations generating £100 million+ in sales, implementing performance management and cost-reduction strategies that consistently boosted profitability.
Leadership & Management Philosophy:
Strategic Leadership
Expert in developing and executing business strategies that achieve growth.
Operational Efficiency
Proven ability to streamline processes and reduce costs while enhancing performance.
Talent Development
Dedicated to building and mentoring high-performing teams.
Customer Focus
Tailored expert guidance to maximise your investment without compromising quality.
Global Expertise
Extensive experience in leading international expansions and adapting to global market demands.
Personalised Approach
Custom solutions designed to meet unique business challenges and objectives.
Client Testimonials
What People Say About Keith
I had the pleasure of reporting directly to Keith during his time as the GM for Vivaboxes UK Ltd. Keith is extremely perceptive and commercially astute with a wealth of experience across a variety of industry sectors, in both retail and brand sides, and can be relied upon to bring these skills to any project. He is a clear thinker, and sensibly takes time to reflect and analyse before arriving at the best possible solution. This enables him to have a strong strategic direction and a clear vision of what needs to be achieved, how it needs to be done and what will be required in order to do so.
Keith is a very direct, honest and knowledgeable person to work with. He has a passion for e-commerce and understands the shifts occurring in retail. As a supplier, Keith was tough but fair and forthright in all of our dealings. He does his due diligence and asks the tough questions, but he's also very direct and open about what it will take to reach agreement, which is all you can really ask for as a supplier. Plus, that direct approach makes you want to go the extra mile for him and his company. I'd highly recommend Keith.
I had the pleasure of working with Keith in the design, build and implementation of the Illuminum store into Henri Bendel -one of New York’s most premium retailers based on fifth Avenue. Keith’s knowledge of the brand and vast experience in the retail sector was extremely impressive and ensured the project ran smoothly and hit the brief on all levels. He is open to suggestions, alternative ways of working but also direct with his instruction based on what he specializes in . As a result of this it was very easy to work with Keith, be a part of a great team dynamic and enjoy the experience.
Keith came to our business like a breath of fresh air. I had never seen a Leader with such confidence and ability yet so evenly balanced with humility and generosity. Keith spent his first 6mths taking his New Region from Bottom of the Company to Top on the Company KRAs with absolute ease. He did this through honest feedback, inspiration, motivation, commercial acumen and a determination to be the best - but even more impressively he did it taking his whole Team with him...
I have known keith for many years and placed him with both Marks and spencer and Wickes where he did and is doing a fantastic job. A please to deal with, thoroughly professional with tremendous ethics. Highly recommended.
Ready to Transform Your Retail Business?
At ForwordCycle, we believe that independent and small retailers have the potential to thrive, and we are committed to helping you achieve that success. With our tailored strategies, expert insights, and hands-on support, your business will be equipped to grow sustainably and face any challenge that comes your way.