Practical AI for UK SMEs
From finding the right opportunity to building it and measuring the result. Led personally by Keith Hamilton. Measured in pounds and hours.
Explore on your own in about ten minutes: a readiness score, your top opportunities and a report to download.
Discuss a specific problem with Keith: 30 minutes by video, at a time that suits you.
Client result · Telecoms · Live
After AI voice agents went live for an SME telecoms business running several companies. Anything the agent cannot resolve goes to the right head office team.
Calls answered, not queries resolved. Detailed figures are confidential. Read the case study
Capture invoice details automatically, match them to orders and send anything that does not match to your team to check.
Explore invoice and admin automationAn AI voice agent answers routine calls day and night, and passes anything else to the right person.
Explore AI call answeringSort and prioritise incoming messages automatically, with draft replies your team approves before they are sent.
Explore inbox triageInvoice and bill processing
Quick win
507 hours released a year · capacity value about £11,063
Mismatches and new suppliers stay with a person.
Inbox and ticket triage
Quick win
390 hours released a year · capacity value about £8,510
Draft replies are approved before they are sent.
Regular reporting
Fill-in
195 hours released a year · capacity value about £4,255
Depends on the figures being readable from your systems.
Invented business and figures, calculated with the same model as the free assessment. Capacity value is what the released time costs to employ, not a cash saving or a forecast.
We start with the hours released, then value them at what they cost to employ. That is capacity, not cash: savings arise where spending is avoided, and revenue benefits depend on how the capacity is used.
Released time creates additional capacity. Cash savings arise where spending is avoided, such as overtime, agency staff or a planned hire; any revenue benefit depends on how the capacity is used.
Who you work with
Keith owns the client relationship, the diagnosis, the roadmap and the sign-off on quality. Where a piece of work needs a specialist, trusted associates deliver it to his standards. You always know who is responsible.
Co-author of The AI Service PlaybookJourneys, Guardrails & Economics for Modern Customer Service Operations
Calls answered: from under 80% to virtually 100%
AI first, with people for escalations and regulated work
Answers by SMS link on three of 27 customer journeys
Order and delivery calls, answered from the courier network
Phone orders taken end to end, including payment
The assessment and the first call are free. Everything after that is quoted after the call, as a fixed fee, a day rate or a monthly retainer, so you know the cost before you commit. Some solutions also have running costs, such as software subscriptions or usage charges.
No. Each step stands on its own. You only move to the next one if the last one has shown it is worth it.
Not automatically. Released time creates additional capacity. Cash savings arise where spending is avoided, such as overtime, agency staff or a planned hire; any revenue benefit depends on how you use that capacity.
Keith leads every engagement and is your single accountable contact. Specialist associates may deliver parts of a build or a workshop, always to Keith's standards.
Every recommendation considers what data is involved and where it goes, with UK GDPR in mind. Nothing of yours goes into an AI tool without your agreement.
Every engagement starts with a baseline: hours, costs, response times or sales. We measure against it and report the difference.
Explore on your own
About ten minutes. See where AI could release time in your business.
Discuss a specific problem
A free 30-minute video call with Keith about your situation.
Quick question
Ask about our services or the right next step, at any time.